Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance. At the heart of Lean thinking is the focus on creating value for the customer and eliminating waste. The stream of activity within an organisation that creates customer value is called the value stream. Value Stream Mapping is the tool used to understand, analyse and improve a value stream. The focus of this course is to provide delegates with the practical skills to use value stream mapping in a service or manufacturing organisation. This two-day course forms the final part of the 5 day Lean Programme
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